FAQ

Getting started

  • How do I get an account?

    You can sign in via your Facebook or Google Plus account or you can create a separate account by filling out our membership form.


  • Do I have to register an account?

    You only need to be a ProTipster member if you want to create or share your picks and buy picks of other members.

  • Do I have to pay for registering?

    
Absolutely not. It is free to be a member of ProTipster.

  • Do you guarantee I will make profit if I follow the Picks at ProTipster?

    Unfortunately, we can not guarantee that. Your profit depends on the success of the tipster you prefer to follow and therefore, it is completely up to you.


  • Can I bet on those Picks at ProTipster with real money?



    Not on ProTipster website. ProTipster is not a betting site. Members of ProTipster can only trade their picks. You may use other websites to bet on the picks you find on ProTipster.

Profile

  • How can I change my profile details?

    Click your nickname on the right hand side of the screen, then click on "Settings" in the dropdown menu. You can make changes in your profile using this page.

  • Can I change my password?

    

Yes. Click your nickname on top right corner and choose "Settings", you can change your password by clicking “Password” on the right column of the page.


  • Can I change my username or email address?



    Unfortunately, you can not change your username or e-mail address yourself. Contact us via feedback form if you want to make such changes.

  • Can I delete my profile?


    Contact us via feedback form if you are certain about it.

Posting Picks

  • Do I have to post Picks to use ProTipster?


    No, you don't. You can just read or even buy the picks that were already posted.

  • How can I post a Pick?


    Click on "Post" tab on the header menu, choose the outcome about the game you prefer in the list you will see. You can also change the market using the drop down under the match fixture. Your pick is posted when you confirm it in the pick slip at the right hand side of the screen.

  • What is a Stake?




    Stake measures the level of confidence for your pick. The higher your stake is, the more confident you are about the pick.


  • Where are you getting your odds?




    ProTipster gets its odds directly from BetRadar.


  • Why are the odds at ProTipster so low?

    Because we want our users to catch the best odds when they see a pick, so we are making it more difficult for the tipsters. We also want tipster to actually prove themselves with slightly lower odds than to market average to make sure this is the case, we keep our odds a little low.

  • Can I post more than one Pick per match? 



    

Yes. As long as you post your picks in different markets, you can send more than one pick per match.

  • Are there any stake or odds limit when I am posting Picks?


    

Yes. Stake limit is five and minimum odds are 1.30.

  • I want to post a Pick but I cannot find the match in your list?

    

The match may have started already and the competition may not have been included in our fixture list. Contact us via feedback form if you are missing certain leagues and we will do our best to add those leagues in near feature.


  • Can I delete a Pick after I post it?


    No. It is not possible to delete your pick for now.


  • Can I correct my Pick after posting?


    No. Unfortunately, you can not make any corrections in your pick after posting it.

  • How do you calculate the outcome of my Picks?

    Your picks are automatically settled.

Tipster Ranking

  • I see members whose names are written with different colors - what does it mean?

    It is because ProTipster is categorising tipsters based on their rank. We have automated ranking system and successful tipsters are upgraded to a better rank if they meet the conditions.

    There are six different ranks in ProTipster and each of these ranks is represented by a different color. These are:

    

Rank 0 - Member (blue)

    Rank 1 - Promising Tipster (green)

    Rank 2 - Proven Tipster (yellow)

    Rank 3 - Epic Tipster (purple)

    Rank 4 - Legendary Tipster (orange)
    
Rank 5 - The Oracle (maroon)

  • How can I become a ProTipster?

    First of all, you need to post picks. If you send winning picks and make profit, you will get an automatic upgrade. You get upgrades and downgrades each time your total profit fall within these profit ranges:

    less than 50 units profit: Member
    50-100 units profit: Promising Tipster
    100-300 units profit: Proven Tipster
    300-700 units profit: Epic Tipster
    700-1500 units profit: Legendary Tipster
    1500+ units profit: The Oracle

  • I got a downgrade, what happens now?

    Keep posting your picks and if you can get back up to required level, you could earn upgrades and level up and reach within the profit bracket of the rank you desire - it is all about posting profitable picks.

Trade

  • 
Where can I buy ProTipster Coins?



    You can buy coins by clicking on Buy Coins button at the top of our main page.

  • Which payment methods do you support for buying PTc?



    For now, PTc's are only available for purchase via Neteller method.
 Soon we are adding credit card and other online wallets.

  • 
I spent some PTc but I want to withdraw the rest – is it possible?




    Unfortunately, you can't withdraw the PTc's you purchased.


  • I bought a pick but I didn’t like it, can I get a refund?

    You can get a full refund of your Coins if the pick is not WON. So any LOST or VOID pick means you get your coins back to your Wallet and you can use them to buy other picks. We do not refund your Coins if you bought a pick that won, unless you have a legitimate claim about fraud – in such case, please contact us at info@protipster.com and explain your case in detail.

  • Do I get all the money if someone buys my Content?



    You get 70% of the fee you charge. 30% goes to ProTipster as service charge.

  • 
How can I withdraw the PTc I earned?



    You can withdraw minimum 50 Coins (PTc). We have a fix rate of 1 PTc = 1 EUR. Once you earn 50 PTc or more via selling picks, you can contact us at info@protipster.com and we will process your withdrawal within 7 business days.

  • Do you send money to my bank account when I withdraw?



    No. ProTipster works with Neteller when it comes to processing withdrawals.

  • Can I do more than one withdrawal per month?



    No you can not. You can withdraw money only once per month.

  • 
Can I transfer my earned PTc to buy Picks of other members?



    Yes, you can transfer your earned PTc to your Wallet and buy picks of other members. Please remember that this is a one-way transaction i.e. you cannot transfer your money back to withdraw them again.

  • 
I bought PTc 4 months ago but they are no longer in my account – why?



    You need to use the PTc you bought within 3 months. Consider this as an expiration date.

  • Do you have any commision for each sale?

    ProTipster cuts 30% commission for each sale.

  • Is there minimum withdrawal amount?

    Yes, minimum withdrawal amount is 50 PTC coins (50 EUR).

Didn’t find your question here? What would you like to know? Please contact us by clicking feedback icon at the top.