Privacy Policy for ProTipster


We are aware that you entrust us with your personal data when you use the Protipster Platform. We take this seriously and will make sure your data doesn’t fall into the wrong hands. To help you to understand our privacy policies, we have created this text.

This privacy policy explains how we collect and use your personal data and cookies. It also explains your rights towards us and how you exercise them. We will only use the information you provide in accordance with this privacy policy and the General Data Protection Regulation (EU 2016/679), GDPR.

Defined terms in this privacy policy have the same meaning as in the Protipster terms and conditions.

Protipster Ltd is the data controller for personal data processed in accordance with this privacy policy, unless stated otherwise.

We will receive and collect personal data from you and from third parties when you are using the Platform.

1. Personal Data That You Give Us:

a. You may choose to give us your personal data. This includes information submitted when you use the Platform or if you contact us. We will process the following categories of personal data that you give us:

i. When you create a user account: e-mail.

ii. When you choose to add and/or edit your user account details (you are free to decide what personal data to provide under this section, if any): Profile picture, location (country), preferred currency, your username at specific online betting companies.

iii. When you choose to personalise our content (optional): Preferred sports and preferred odds format.

i.v. When you redeem a cash prize or a reward via our Shop: a picture ID document, an address proof document, your name, surname, address. We ask for these documents to prove that you are a real person and this is a KYC (know-your-customer) requirement. We are bound by law to present them in case of an AML (anti-money-laundering) audit by the financial authorities in Malta so we may store them only for this purpose. We also use these documents to prove that you are over 18 years old.

v. If you contact us: We may ask for additional personal data other than as informed above, in order to assist you.

v.i. When you subscribe to Premium (optional): your phone number. Protipster Ltd does not store or process your payment information.

2. Personal Data That We Collect:

a. We may collect the following categories of personal data when you use the Platform:

i. Device information: We will use cookies to collect information about the device you use to access the Platform, including the device identifier, geolocation, and IP address.

ii. How you use the Platform: We will collect information on how you use the Platform, such as information regarding how often you visit our Platform, which pages you visit on the Platform, and which third parties you engage with through the Platform by clicking the advertising units.

3. Personal Data That We Receive From Third-Party Sources:

a. We will process personal data that we collect from third-party sources. The following categories of personal data may be collected:

i. If you choose to connect your Facebook or Google account with your Protipster account: e-mail.

ii. If you choose to subscribe for Premium with your credit card, Neteller or Paypal (via Adyen as our payment gateway): your name and surname. Only for credit cards: last 4 digits of your credit card, your credit card type, expiry date of your credit card, issuing bank of your credit card. We neither store nor process any of your payment data as Protipster Ltd.

4. How We Use And Keep Your Personal Data:

a. We use your personal data to be able to provide the Platform and fulfil our commitments towards you. We process personal data based on the following legal grounds.

i. To create your account:

Legal Basis: Fulfill our contractual obligations towards you.

Categories of Personal Data: As informed in Section (s): 1.a, 3.a

How Long We Keep: For 30 days following termination of the account.


ii. To provide all parts of the Platform to you and to administer your account:

Legal Basis: Fulfill our contractual obligations towards you.

Categories of Personal Data: 1.a (i) - (iii), 2.a, 3.a

How Long We Keep: For 30 days following termination of the account.


iii. To ensure that content is presented in the most effective manner for you and for your device:

Legal Basis: Fulfill our contractual obligations towards you.

Categories of Personal Data: 2.a

How Long We Keep: During the web session.


iv. To provide you with content and offers, such as bonuses, free bets and promotions, that we think is relevant for you:

Legal Basis: Fulfill our contractual obligations towards you.

Categories of Personal Data: 1.a (i) - (iii), 2.a, 3.a

How Long We Keep: For 30 days following termination of the account.


v. To provide customer support:

Legal Basis: Fulfill our contractual obligations towards you.

Categories of Personal Data: 1.a (v)

How Long We Keep: For as long as is necessary to assist you.


vi. To understand user behavior and preferences:

Legal Basis: Fulfill our contractual obligations towards you.

Categories of Personal Data: 1.a (ii) - (iii), 2.a (ii)

How Long We Keep: For 30 days following termination of the account.


vii. To improve the Platform, for general business development purposes and to develop new products and features:

Legal Basis: Pursue legitimate interest.

Categories of Personal Data: 2.a

How Long We Keep: For 30 days following termination of the account.


viii. To process payment of prizes or awards to you:

Legal Basis: Fulfill our contractual obligations towards you.

Categories of Personal Data: 1.a (iv)

How Long We Keep: For 30 days following termination of the account.


ix. To administer payments and invoice third parties:

Legal Basis: Fulfill our contractual obligations towards you.

Categories of Personal Data: 1.a (iv)

How Long We Keep: For 30 days following termination of the account.


b. Your personal data will be deleted by us when the processing is no longer necessary for the purposes stated above. We keep your date maximum 30 days after you delete your account.

5. Subcontractors:

a. We use subcontractors to provide the Platform. When doing so we may transfer your personal data to subcontractors for the performance of our contractual obligations towards you and for the other purposes described in this privacy policy. We use the following categories of subcontractors:


i. One Signal:

Provided from: US

Services provided: Browser notifications


ii. Customer i.o:

Provided from: US

Services provided: Triggered promotional emails, user segmentation


iii. Yandex Metrica:

Provided from: Russia

Services provided: Tools for analysis and statistics


iv. Google Inc. (Google Analytics):

Provided from: EU / US

Services provided: Tools for analysis and statistics


v. User Voice:

Provided From: US

Services provided: Customer support


vi. Adyen:

Provided From: Netherlands

Services provided: Payment processing and support


vii. Neteller:

Provided From: Isle of Man

Services provided: Payment processing and support


viii. Ecopayz:

Provided From: England

Services provided: Payment processing and support


ix. Paypal:

Provided From: US

Services provided: Payment processing and support


b. Some of the subcontractors we share your personal data with are located outside the EU/EEA (in a third country). Depending on which part of the Platform you use, your personal data may be transferred to the United States. When doing so we are committed to protect your data and comply with applicable data protection laws and will therefore put in place adequate safeguards to protect your personal data, such as the EU Commission’s Standard Contractual Clauses.

c. We may disclose necessary personal data to authorities such as the police, tax agencies or other authorities if we are required by law or you have agreed to it. An example of legally required sharing is for the purposes of anti-money laundering and counter-terrorist financing.

6. Cookies:

a. We use cookies when providing the Platform, to enhance and facilitate your experience, and to create statistics regarding your use of the Platform. A cookie is a small text file that contains text information which is saved on your device. We use two types of cookies, session cookies that expire when you close the browser, and permanent cookies which are stored until they expire.

b. If you do not want to accept cookies, you may adjust your web browser settings either to not accept cookies or to indicate when a cookie is used. Please note, by disabling cookies some features on the Platform might not work as intended.

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7. Your Rights:

a. You have a right to access your personal data. Therefore, you may request a transcript of records if you would like to know and verify your personal data stored and processed by us. The request must be made in writing including a verification of you, and sent to the address below.

b. We take all reasonable steps to ensure that your personal data is correct and up-to-date. You have the right to correct inaccurate or incomplete information about yourself. If you believe that your personal data stored by us is incorrect, please notify us and provide us with the correct data.

c. You have the right to request the deletion of your personal data insofar as this personal data is no longer necessary for the purpose it was collected (“right to be forgotten”). However, certain legal obligations prevent us from immediately deleting all your data, such as obligations in accounting laws, tax laws and anti-money laundering laws. Data that must be preserved for legal reasons will be blocked from use for any other purposes than meeting such legal requirements.

d. You have the right to object to our processing of your personal data. The effect may be that you are no longer able to use the Platform. If you object, we will stop the processing of your personal data.

e. You have a right to data portability. In case you want to utilise such right, please contact us by using the information below.

f. If you have any inquiries regarding our processing of your personal data, please contact us.

8. Security:

a. We are using adequate technical and organisational security measures to ensure that your personal data is not misused, lost, or unlawfully accessed. We only give access to your personal data to those employees who require it to provide the Platform.

9. Updates To This Policy:

a. We may occasionally update this privacy policy. If we make significant changes, we will notify you of the changes through the Platform or through other means, such as email. To the extent permitted under applicable law, by using the Platform after such notice, you accept the updates.

b. We encourage you to periodically review this privacy policy for the latest information on our privacy practices.

10. Contact Information:

a. If you have any questions regarding our processing of your personal data, or any question, complaint, or claim, please contact us at:


Mail: Protipster Ltd


115A Msida Valley Road

BKR 9024 Birkirkara

Malta

Or

E-mail: info@protipster.com

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